GET classroomAPI/Support/getTicket?ticketID={ticketID}

Request Information

URI Parameters

Name	Description	Type	Additional information
ticketID		globally unique identifier	Required

Body Parameters

None.

Response Information

Resource Description

SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "227be5c3-693c-46d0-b50d-93789dd6f67c",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "2ac415f7-e981-4dcb-a5d4-9c145ac140b7",
  "SUP_TCK_RAISED_BY_FK": "58413430-443a-4be9-82d0-ac21045c4e0b",
  "SUP_TCK_DUPLICATE_ID_FK": "e065a525-6303-4611-b586-49d1f23f3f9b",
  "SUP_TCK_ALLOCATED_TO": "02313f1d-514c-4b7a-847e-68882862e905",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-12-24T22:12:45.8469285-05:00",
  "SUP_TCK_CLOSED": "2025-12-24T22:12:45.8469285-05:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "8a66f64e-d16f-45d8-9701-34133c270165",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "8a66f64e-d16f-45d8-9701-34133c270165",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-12-24T22:12:45.8469285-05:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "0c2542bf-f90d-44ac-a6bb-710acc233d07",
      "SUP_DISC_TICK_FK": "0b4eefd5-217a-4d81-a7fa-cc77070c4ca9",
      "SUP_DISC_AUTHOR_FK": "7c1ea4fc-75fb-4655-8ede-a2095ee93034",
      "SUP_DISC_REPLYTO_ID_FK": "e855ba8d-f117-4441-b8ed-2136ace4259c",
      "SUP_DISC_ONLYSHOWTO_FK": "4a5daabb-dd86-4dac-b375-06e44996d549",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-24T22:12:45.8469285-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "0c2542bf-f90d-44ac-a6bb-710acc233d07",
      "SUP_DISC_TICK_FK": "0b4eefd5-217a-4d81-a7fa-cc77070c4ca9",
      "SUP_DISC_AUTHOR_FK": "7c1ea4fc-75fb-4655-8ede-a2095ee93034",
      "SUP_DISC_REPLYTO_ID_FK": "e855ba8d-f117-4441-b8ed-2136ace4259c",
      "SUP_DISC_ONLYSHOWTO_FK": "4a5daabb-dd86-4dac-b375-06e44996d549",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-24T22:12:45.8469285-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>7c1ea4fc-75fb-4655-8ede-a2095ee93034</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-24T22:12:45.8469285-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>0c2542bf-f90d-44ac-a6bb-710acc233d07</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>4a5daabb-dd86-4dac-b375-06e44996d549</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>e855ba8d-f117-4441-b8ed-2136ace4259c</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>0b4eefd5-217a-4d81-a7fa-cc77070c4ca9</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>7c1ea4fc-75fb-4655-8ede-a2095ee93034</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-24T22:12:45.8469285-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>0c2542bf-f90d-44ac-a6bb-710acc233d07</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>4a5daabb-dd86-4dac-b375-06e44996d549</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>e855ba8d-f117-4441-b8ed-2136ace4259c</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>0b4eefd5-217a-4d81-a7fa-cc77070c4ca9</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>8a66f64e-d16f-45d8-9701-34133c270165</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>8a66f64e-d16f-45d8-9701-34133c270165</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>02313f1d-514c-4b7a-847e-68882862e905</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-12-24T22:12:45.8469285-05:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-12-24T22:12:45.8469285-05:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>e065a525-6303-4611-b586-49d1f23f3f9b</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>227be5c3-693c-46d0-b50d-93789dd6f67c</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>58413430-443a-4be9-82d0-ac21045c4e0b</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-12-24T22:12:45.8469285-05:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>2ac415f7-e981-4dcb-a5d4-9c145ac140b7</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>