GET classroomAPI/Support/getTickets

Request Information

URI Parameters

None.

Body Parameters

None.

Response Information

Resource Description

Collection of SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "SUP_TCK_ID_PK": "44cbfe4a-a4cc-47b7-9592-2b37dce20cde",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "c59e4b8d-1e9a-4580-a4a2-b2ee8db2a5b1",
    "SUP_TCK_RAISED_BY_FK": "23c67058-2c9a-4924-bb61-8d733308d4df",
    "SUP_TCK_DUPLICATE_ID_FK": "f122c8ab-cd30-494e-a457-2b518fd3cfd9",
    "SUP_TCK_ALLOCATED_TO": "8e01fa7a-29d3-45d7-81b6-69f28ef031a1",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-07-13T17:52:32.3554238-04:00",
    "SUP_TCK_CLOSED": "2025-07-13T17:52:32.3554238-04:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "e6769eae-3e79-4c4a-a41a-6c841ed0d42c",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "e6769eae-3e79-4c4a-a41a-6c841ed0d42c",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-07-13T17:52:32.3554238-04:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "c0b02b93-8c91-40e5-94e7-829ae55573d4",
        "SUP_DISC_TICK_FK": "5f718b03-b919-4681-8224-bdd13a0a4717",
        "SUP_DISC_AUTHOR_FK": "a06f4cc0-6847-4884-9bf5-a1800e9414f7",
        "SUP_DISC_REPLYTO_ID_FK": "0f3b15a9-cafa-4028-b3dc-4d582c2159e2",
        "SUP_DISC_ONLYSHOWTO_FK": "a795be59-ca0e-4e4b-89ba-7482d41579dd",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-07-13T17:52:32.3554238-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "c0b02b93-8c91-40e5-94e7-829ae55573d4",
        "SUP_DISC_TICK_FK": "5f718b03-b919-4681-8224-bdd13a0a4717",
        "SUP_DISC_AUTHOR_FK": "a06f4cc0-6847-4884-9bf5-a1800e9414f7",
        "SUP_DISC_REPLYTO_ID_FK": "0f3b15a9-cafa-4028-b3dc-4d582c2159e2",
        "SUP_DISC_ONLYSHOWTO_FK": "a795be59-ca0e-4e4b-89ba-7482d41579dd",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-07-13T17:52:32.3554238-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  },
  {
    "SUP_TCK_ID_PK": "44cbfe4a-a4cc-47b7-9592-2b37dce20cde",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "c59e4b8d-1e9a-4580-a4a2-b2ee8db2a5b1",
    "SUP_TCK_RAISED_BY_FK": "23c67058-2c9a-4924-bb61-8d733308d4df",
    "SUP_TCK_DUPLICATE_ID_FK": "f122c8ab-cd30-494e-a457-2b518fd3cfd9",
    "SUP_TCK_ALLOCATED_TO": "8e01fa7a-29d3-45d7-81b6-69f28ef031a1",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-07-13T17:52:32.3554238-04:00",
    "SUP_TCK_CLOSED": "2025-07-13T17:52:32.3554238-04:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "e6769eae-3e79-4c4a-a41a-6c841ed0d42c",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "e6769eae-3e79-4c4a-a41a-6c841ed0d42c",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-07-13T17:52:32.3554238-04:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "c0b02b93-8c91-40e5-94e7-829ae55573d4",
        "SUP_DISC_TICK_FK": "5f718b03-b919-4681-8224-bdd13a0a4717",
        "SUP_DISC_AUTHOR_FK": "a06f4cc0-6847-4884-9bf5-a1800e9414f7",
        "SUP_DISC_REPLYTO_ID_FK": "0f3b15a9-cafa-4028-b3dc-4d582c2159e2",
        "SUP_DISC_ONLYSHOWTO_FK": "a795be59-ca0e-4e4b-89ba-7482d41579dd",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-07-13T17:52:32.3554238-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "c0b02b93-8c91-40e5-94e7-829ae55573d4",
        "SUP_DISC_TICK_FK": "5f718b03-b919-4681-8224-bdd13a0a4717",
        "SUP_DISC_AUTHOR_FK": "a06f4cc0-6847-4884-9bf5-a1800e9414f7",
        "SUP_DISC_REPLYTO_ID_FK": "0f3b15a9-cafa-4028-b3dc-4d582c2159e2",
        "SUP_DISC_ONLYSHOWTO_FK": "a795be59-ca0e-4e4b-89ba-7482d41579dd",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-07-13T17:52:32.3554238-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  }
]

application/xml, text/xml

Sample:

<ArrayOfSupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>a06f4cc0-6847-4884-9bf5-a1800e9414f7</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-07-13T17:52:32.3554238-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>c0b02b93-8c91-40e5-94e7-829ae55573d4</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>a795be59-ca0e-4e4b-89ba-7482d41579dd</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>0f3b15a9-cafa-4028-b3dc-4d582c2159e2</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>5f718b03-b919-4681-8224-bdd13a0a4717</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>a06f4cc0-6847-4884-9bf5-a1800e9414f7</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-07-13T17:52:32.3554238-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>c0b02b93-8c91-40e5-94e7-829ae55573d4</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>a795be59-ca0e-4e4b-89ba-7482d41579dd</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>0f3b15a9-cafa-4028-b3dc-4d582c2159e2</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>5f718b03-b919-4681-8224-bdd13a0a4717</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>e6769eae-3e79-4c4a-a41a-6c841ed0d42c</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>e6769eae-3e79-4c4a-a41a-6c841ed0d42c</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>8e01fa7a-29d3-45d7-81b6-69f28ef031a1</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>f122c8ab-cd30-494e-a457-2b518fd3cfd9</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>44cbfe4a-a4cc-47b7-9592-2b37dce20cde</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>23c67058-2c9a-4924-bb61-8d733308d4df</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>c59e4b8d-1e9a-4580-a4a2-b2ee8db2a5b1</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>a06f4cc0-6847-4884-9bf5-a1800e9414f7</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-07-13T17:52:32.3554238-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>c0b02b93-8c91-40e5-94e7-829ae55573d4</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>a795be59-ca0e-4e4b-89ba-7482d41579dd</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>0f3b15a9-cafa-4028-b3dc-4d582c2159e2</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>5f718b03-b919-4681-8224-bdd13a0a4717</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>a06f4cc0-6847-4884-9bf5-a1800e9414f7</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-07-13T17:52:32.3554238-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>c0b02b93-8c91-40e5-94e7-829ae55573d4</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>a795be59-ca0e-4e4b-89ba-7482d41579dd</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>0f3b15a9-cafa-4028-b3dc-4d582c2159e2</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>5f718b03-b919-4681-8224-bdd13a0a4717</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>e6769eae-3e79-4c4a-a41a-6c841ed0d42c</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>e6769eae-3e79-4c4a-a41a-6c841ed0d42c</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>8e01fa7a-29d3-45d7-81b6-69f28ef031a1</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>f122c8ab-cd30-494e-a457-2b518fd3cfd9</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>44cbfe4a-a4cc-47b7-9592-2b37dce20cde</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>23c67058-2c9a-4924-bb61-8d733308d4df</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-07-13T17:52:32.3554238-04:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>c59e4b8d-1e9a-4580-a4a2-b2ee8db2a5b1</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
</ArrayOfSupportTicket>