GET classroomAPI/Support/getTickets

Request Information

URI Parameters

None.

Body Parameters

None.

Response Information

Resource Description

Collection of SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "SUP_TCK_ID_PK": "3e7a6094-e2cd-4dd0-954e-948e291bed92",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "f3828b86-39be-41d4-b1f3-0cfdc9388096",
    "SUP_TCK_RAISED_BY_FK": "e302571c-d800-43c6-914b-4dbe71cf169c",
    "SUP_TCK_DUPLICATE_ID_FK": "e24ee040-4bff-47dd-806b-2581e9bc17ac",
    "SUP_TCK_ALLOCATED_TO": "d2a7007c-d1ac-497c-849d-cee02ad340f2",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-09-18T17:07:34.3931551-04:00",
    "SUP_TCK_CLOSED": "2025-09-18T17:07:34.3931551-04:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "53657699-da61-43fc-9ec1-7d4f61216ce2",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "53657699-da61-43fc-9ec1-7d4f61216ce2",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-09-18T17:07:34.3931551-04:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428",
        "SUP_DISC_TICK_FK": "8bef0e3f-91b4-450f-8495-a223a79232d8",
        "SUP_DISC_AUTHOR_FK": "4e6cd8a7-992b-4db9-96da-e52b3d5a8daa",
        "SUP_DISC_REPLYTO_ID_FK": "b5d99b07-a505-470a-9e39-b8dce0d57440",
        "SUP_DISC_ONLYSHOWTO_FK": "d570f464-9d28-45e4-872d-5b114ba94f65",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-09-18T17:07:34.3931551-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428",
        "SUP_DISC_TICK_FK": "8bef0e3f-91b4-450f-8495-a223a79232d8",
        "SUP_DISC_AUTHOR_FK": "4e6cd8a7-992b-4db9-96da-e52b3d5a8daa",
        "SUP_DISC_REPLYTO_ID_FK": "b5d99b07-a505-470a-9e39-b8dce0d57440",
        "SUP_DISC_ONLYSHOWTO_FK": "d570f464-9d28-45e4-872d-5b114ba94f65",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-09-18T17:07:34.3931551-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  },
  {
    "SUP_TCK_ID_PK": "3e7a6094-e2cd-4dd0-954e-948e291bed92",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "f3828b86-39be-41d4-b1f3-0cfdc9388096",
    "SUP_TCK_RAISED_BY_FK": "e302571c-d800-43c6-914b-4dbe71cf169c",
    "SUP_TCK_DUPLICATE_ID_FK": "e24ee040-4bff-47dd-806b-2581e9bc17ac",
    "SUP_TCK_ALLOCATED_TO": "d2a7007c-d1ac-497c-849d-cee02ad340f2",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-09-18T17:07:34.3931551-04:00",
    "SUP_TCK_CLOSED": "2025-09-18T17:07:34.3931551-04:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "53657699-da61-43fc-9ec1-7d4f61216ce2",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "53657699-da61-43fc-9ec1-7d4f61216ce2",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-09-18T17:07:34.3931551-04:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428",
        "SUP_DISC_TICK_FK": "8bef0e3f-91b4-450f-8495-a223a79232d8",
        "SUP_DISC_AUTHOR_FK": "4e6cd8a7-992b-4db9-96da-e52b3d5a8daa",
        "SUP_DISC_REPLYTO_ID_FK": "b5d99b07-a505-470a-9e39-b8dce0d57440",
        "SUP_DISC_ONLYSHOWTO_FK": "d570f464-9d28-45e4-872d-5b114ba94f65",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-09-18T17:07:34.3931551-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428",
        "SUP_DISC_TICK_FK": "8bef0e3f-91b4-450f-8495-a223a79232d8",
        "SUP_DISC_AUTHOR_FK": "4e6cd8a7-992b-4db9-96da-e52b3d5a8daa",
        "SUP_DISC_REPLYTO_ID_FK": "b5d99b07-a505-470a-9e39-b8dce0d57440",
        "SUP_DISC_ONLYSHOWTO_FK": "d570f464-9d28-45e4-872d-5b114ba94f65",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-09-18T17:07:34.3931551-04:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  }
]

application/xml, text/xml

Sample:

<ArrayOfSupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>4e6cd8a7-992b-4db9-96da-e52b3d5a8daa</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-09-18T17:07:34.3931551-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>d570f464-9d28-45e4-872d-5b114ba94f65</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>b5d99b07-a505-470a-9e39-b8dce0d57440</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>8bef0e3f-91b4-450f-8495-a223a79232d8</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>4e6cd8a7-992b-4db9-96da-e52b3d5a8daa</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-09-18T17:07:34.3931551-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>d570f464-9d28-45e4-872d-5b114ba94f65</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>b5d99b07-a505-470a-9e39-b8dce0d57440</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>8bef0e3f-91b4-450f-8495-a223a79232d8</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>53657699-da61-43fc-9ec1-7d4f61216ce2</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>53657699-da61-43fc-9ec1-7d4f61216ce2</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>d2a7007c-d1ac-497c-849d-cee02ad340f2</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>e24ee040-4bff-47dd-806b-2581e9bc17ac</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>3e7a6094-e2cd-4dd0-954e-948e291bed92</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>e302571c-d800-43c6-914b-4dbe71cf169c</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>f3828b86-39be-41d4-b1f3-0cfdc9388096</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>4e6cd8a7-992b-4db9-96da-e52b3d5a8daa</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-09-18T17:07:34.3931551-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>d570f464-9d28-45e4-872d-5b114ba94f65</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>b5d99b07-a505-470a-9e39-b8dce0d57440</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>8bef0e3f-91b4-450f-8495-a223a79232d8</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>4e6cd8a7-992b-4db9-96da-e52b3d5a8daa</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-09-18T17:07:34.3931551-04:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>d5f6da1c-3699-4ba0-a39a-c4bc5c4f5428</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>d570f464-9d28-45e4-872d-5b114ba94f65</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>b5d99b07-a505-470a-9e39-b8dce0d57440</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>8bef0e3f-91b4-450f-8495-a223a79232d8</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>53657699-da61-43fc-9ec1-7d4f61216ce2</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>53657699-da61-43fc-9ec1-7d4f61216ce2</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>d2a7007c-d1ac-497c-849d-cee02ad340f2</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>e24ee040-4bff-47dd-806b-2581e9bc17ac</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>3e7a6094-e2cd-4dd0-954e-948e291bed92</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>e302571c-d800-43c6-914b-4dbe71cf169c</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-09-18T17:07:34.3931551-04:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>f3828b86-39be-41d4-b1f3-0cfdc9388096</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
</ArrayOfSupportTicket>