GET classroomAPI/Support/getUnAllocatedTickets?prefilter={prefilter}

Request Information

URI Parameters

Name	Description	Type	Additional information
prefilter		string	Required

Body Parameters

None.

Response Information

Resource Description

Collection of SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "SUP_TCK_ID_PK": "ef00b3cb-1592-4d4f-826b-25b6c6111f16",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "1d99f028-5cc3-4539-a7fb-a901510b773c",
    "SUP_TCK_RAISED_BY_FK": "5de35967-cfa7-48de-8dc3-ba49b6fd0ed6",
    "SUP_TCK_DUPLICATE_ID_FK": "4b9d5eed-14bc-4eca-9697-0a9b677520c3",
    "SUP_TCK_ALLOCATED_TO": "37c1eb5a-830f-447f-929d-8d727f62541a",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-11-08T11:27:51.1595255-05:00",
    "SUP_TCK_CLOSED": "2025-11-08T11:27:51.1595255-05:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "76c1908e-60e3-4c34-8828-264d3d22a4af",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "76c1908e-60e3-4c34-8828-264d3d22a4af",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-11-08T11:27:51.1595255-05:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "5c08b1a7-a29a-4e51-a109-61557ea539cf",
        "SUP_DISC_TICK_FK": "13116077-a93d-40a4-a4a2-994371069e5e",
        "SUP_DISC_AUTHOR_FK": "f13831e9-9431-417a-80fe-3bf1ac559af8",
        "SUP_DISC_REPLYTO_ID_FK": "d382a231-62ac-4aae-a3fd-d1dcd19d5445",
        "SUP_DISC_ONLYSHOWTO_FK": "02a0feb9-4944-49e8-a5db-e6279e8c7ada",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-11-08T11:27:51.1595255-05:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "5c08b1a7-a29a-4e51-a109-61557ea539cf",
        "SUP_DISC_TICK_FK": "13116077-a93d-40a4-a4a2-994371069e5e",
        "SUP_DISC_AUTHOR_FK": "f13831e9-9431-417a-80fe-3bf1ac559af8",
        "SUP_DISC_REPLYTO_ID_FK": "d382a231-62ac-4aae-a3fd-d1dcd19d5445",
        "SUP_DISC_ONLYSHOWTO_FK": "02a0feb9-4944-49e8-a5db-e6279e8c7ada",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-11-08T11:27:51.1595255-05:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  },
  {
    "SUP_TCK_ID_PK": "ef00b3cb-1592-4d4f-826b-25b6c6111f16",
    "SUP_TCK_ISSUE": "sample string 2",
    "SUP_TICK_PROJECT_ID_FK": "1d99f028-5cc3-4539-a7fb-a901510b773c",
    "SUP_TCK_RAISED_BY_FK": "5de35967-cfa7-48de-8dc3-ba49b6fd0ed6",
    "SUP_TCK_DUPLICATE_ID_FK": "4b9d5eed-14bc-4eca-9697-0a9b677520c3",
    "SUP_TCK_ALLOCATED_TO": "37c1eb5a-830f-447f-929d-8d727f62541a",
    "SUP_TCK_STATE": 1,
    "SUP_TCK_PRIORTY": 1,
    "SUP_TCK_IMPACT": 1,
    "SUP_TCK_SEVERITY": 1,
    "SUP_TCK_TYPE": 1,
    "SUP_TCK_HOURS_WORKED": 1.0,
    "SUP_TCK_HOURS_ESTIMATED": 1.0,
    "SUP_TCK_REPRO_STEPS": "sample string 4",
    "SUP_TCK_SYSTEM_INFO": "sample string 5",
    "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
    "SUP_TCK_CREATED": "2025-11-08T11:27:51.1595255-05:00",
    "SUP_TCK_CLOSED": "2025-11-08T11:27:51.1595255-05:00",
    "MetaData": {
      "Severitys": [
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        },
        {
          "SUP_SEVERITY_ID_PK": 1,
          "SUP_SEVERITY_NAME": "sample string 2",
          "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
        }
      ],
      "States": [
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        },
        {
          "SUP_STATE_ID_PK": 1,
          "SUP_STATE_NAME": "sample string 2",
          "SUP_STATE_COMPLETED": true
        }
      ],
      "Types": [
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_TYPE_ID_PK": 1,
          "SUP_TYPE_NAME": "sample string 2",
          "SUP_TYPE_DESCRIPTION": "sample string 3"
        }
      ],
      "Impacts": [
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_IMP_ID": 1,
          "SUP_IMP_NAME": "sample string 2",
          "SUP_IMP_DESCRIPTION": "sample string 3"
        }
      ],
      "Priorities": [
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        },
        {
          "SUP_PRI_ID": 1,
          "SUP_PRI_NAME": "sample string 2",
          "SUP_PRI_DESCRIPTION": "sample string 3"
        }
      ],
      "AllocatedToUser": {
        "UserID": "76c1908e-60e3-4c34-8828-264d3d22a4af",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      },
      "RaisedByUser": {
        "UserID": "76c1908e-60e3-4c34-8828-264d3d22a4af",
        "FirstName": "sample string 2",
        "LastName": "sample string 3",
        "JobTitle": "sample string 4",
        "Email": "sample string 5",
        "CompanyID": 6
      }
    },
    "SUP_TCK_UPDATED": "2025-11-08T11:27:51.1595255-05:00",
    "SUP_TCK_ATTACHMENT_URL": "sample string 7",
    "Comments": [
      {
        "SUP_DISC_ID_PK": "5c08b1a7-a29a-4e51-a109-61557ea539cf",
        "SUP_DISC_TICK_FK": "13116077-a93d-40a4-a4a2-994371069e5e",
        "SUP_DISC_AUTHOR_FK": "f13831e9-9431-417a-80fe-3bf1ac559af8",
        "SUP_DISC_REPLYTO_ID_FK": "d382a231-62ac-4aae-a3fd-d1dcd19d5445",
        "SUP_DISC_ONLYSHOWTO_FK": "02a0feb9-4944-49e8-a5db-e6279e8c7ada",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-11-08T11:27:51.1595255-05:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      },
      {
        "SUP_DISC_ID_PK": "5c08b1a7-a29a-4e51-a109-61557ea539cf",
        "SUP_DISC_TICK_FK": "13116077-a93d-40a4-a4a2-994371069e5e",
        "SUP_DISC_AUTHOR_FK": "f13831e9-9431-417a-80fe-3bf1ac559af8",
        "SUP_DISC_REPLYTO_ID_FK": "d382a231-62ac-4aae-a3fd-d1dcd19d5445",
        "SUP_DISC_ONLYSHOWTO_FK": "02a0feb9-4944-49e8-a5db-e6279e8c7ada",
        "SUP_DISC_HIDE_FROM_CLIENT": true,
        "SUP_DISC_COMMENT": "sample string 4",
        "SUP_DISC_DATED": "2025-11-08T11:27:51.1595255-05:00",
        "SUP_DISC_AUTHOR_NAME": "sample string 5",
        "SUP_DISC_ATTACHMENT_URL": "sample string 6"
      }
    ]
  }
]

application/xml, text/xml

Sample:

<ArrayOfSupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>f13831e9-9431-417a-80fe-3bf1ac559af8</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-11-08T11:27:51.1595255-05:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>5c08b1a7-a29a-4e51-a109-61557ea539cf</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>02a0feb9-4944-49e8-a5db-e6279e8c7ada</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>d382a231-62ac-4aae-a3fd-d1dcd19d5445</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>13116077-a93d-40a4-a4a2-994371069e5e</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>f13831e9-9431-417a-80fe-3bf1ac559af8</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-11-08T11:27:51.1595255-05:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>5c08b1a7-a29a-4e51-a109-61557ea539cf</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>02a0feb9-4944-49e8-a5db-e6279e8c7ada</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>d382a231-62ac-4aae-a3fd-d1dcd19d5445</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>13116077-a93d-40a4-a4a2-994371069e5e</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>76c1908e-60e3-4c34-8828-264d3d22a4af</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>76c1908e-60e3-4c34-8828-264d3d22a4af</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>37c1eb5a-830f-447f-929d-8d727f62541a</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>4b9d5eed-14bc-4eca-9697-0a9b677520c3</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>ef00b3cb-1592-4d4f-826b-25b6c6111f16</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>5de35967-cfa7-48de-8dc3-ba49b6fd0ed6</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>1d99f028-5cc3-4539-a7fb-a901510b773c</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
  <SupportTicket>
    <Comments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>f13831e9-9431-417a-80fe-3bf1ac559af8</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-11-08T11:27:51.1595255-05:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>5c08b1a7-a29a-4e51-a109-61557ea539cf</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>02a0feb9-4944-49e8-a5db-e6279e8c7ada</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>d382a231-62ac-4aae-a3fd-d1dcd19d5445</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>13116077-a93d-40a4-a4a2-994371069e5e</SUP_DISC_TICK_FK>
      </SupportComments>
      <SupportComments>
        <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
        <SUP_DISC_AUTHOR_FK>f13831e9-9431-417a-80fe-3bf1ac559af8</SUP_DISC_AUTHOR_FK>
        <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
        <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
        <SUP_DISC_DATED>2025-11-08T11:27:51.1595255-05:00</SUP_DISC_DATED>
        <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
        <SUP_DISC_ID_PK>5c08b1a7-a29a-4e51-a109-61557ea539cf</SUP_DISC_ID_PK>
        <SUP_DISC_ONLYSHOWTO_FK>02a0feb9-4944-49e8-a5db-e6279e8c7ada</SUP_DISC_ONLYSHOWTO_FK>
        <SUP_DISC_REPLYTO_ID_FK>d382a231-62ac-4aae-a3fd-d1dcd19d5445</SUP_DISC_REPLYTO_ID_FK>
        <SUP_DISC_TICK_FK>13116077-a93d-40a4-a4a2-994371069e5e</SUP_DISC_TICK_FK>
      </SupportComments>
    </Comments>
    <MetaData>
      <AllocatedToUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>76c1908e-60e3-4c34-8828-264d3d22a4af</UserID>
      </AllocatedToUser>
      <Impacts>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
        <SupportImpact>
          <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
          <SUP_IMP_ID>1</SUP_IMP_ID>
          <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
        </SupportImpact>
      </Impacts>
      <Priorities>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
        <SupportPriority>
          <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
          <SUP_PRI_ID>1</SUP_PRI_ID>
          <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
        </SupportPriority>
      </Priorities>
      <RaisedByUser>
        <CompanyID>6</CompanyID>
        <Email>sample string 5</Email>
        <FirstName>sample string 2</FirstName>
        <JobTitle>sample string 4</JobTitle>
        <LastName>sample string 3</LastName>
        <UserID>76c1908e-60e3-4c34-8828-264d3d22a4af</UserID>
      </RaisedByUser>
      <Severitys>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
        <SupportSeverity>
          <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
          <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
          <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
        </SupportSeverity>
      </Severitys>
      <States>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
        <SupportState>
          <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
          <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
          <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
        </SupportState>
      </States>
      <Types>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
        <SupportTypes>
          <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
          <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
          <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
        </SupportTypes>
      </Types>
    </MetaData>
    <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
    <SUP_TCK_ALLOCATED_TO>37c1eb5a-830f-447f-929d-8d727f62541a</SUP_TCK_ALLOCATED_TO>
    <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
    <SUP_TCK_CLOSED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_CLOSED>
    <SUP_TCK_CREATED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_CREATED>
    <SUP_TCK_DUPLICATE_ID_FK>4b9d5eed-14bc-4eca-9697-0a9b677520c3</SUP_TCK_DUPLICATE_ID_FK>
    <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
    <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
    <SUP_TCK_ID_PK>ef00b3cb-1592-4d4f-826b-25b6c6111f16</SUP_TCK_ID_PK>
    <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
    <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
    <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
    <SUP_TCK_RAISED_BY_FK>5de35967-cfa7-48de-8dc3-ba49b6fd0ed6</SUP_TCK_RAISED_BY_FK>
    <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
    <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
    <SUP_TCK_STATE>1</SUP_TCK_STATE>
    <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
    <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
    <SUP_TCK_UPDATED>2025-11-08T11:27:51.1595255-05:00</SUP_TCK_UPDATED>
    <SUP_TICK_PROJECT_ID_FK>1d99f028-5cc3-4539-a7fb-a901510b773c</SUP_TICK_PROJECT_ID_FK>
  </SupportTicket>
</ArrayOfSupportTicket>