POST classroomAPI/Support/submitTicket
Request Information
URI Parameters
None.
Body Parameters
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Request Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "03bad7fa-4402-40c4-b69d-bdb71a3b097e", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "07d8bd5c-3209-4553-8e52-eab80e47c585", "SUP_TCK_RAISED_BY_FK": "0eb72763-5d25-47ec-9c2e-f64c59c14ae4", "SUP_TCK_DUPLICATE_ID_FK": "c34effbf-9171-4a3c-beed-e73b3f6fe459", "SUP_TCK_ALLOCATED_TO": "2d2be07d-4c53-4c34-b3cf-9b32314fba8c", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_TCK_CLOSED": "2024-09-19T14:50:50.3159939-04:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "23787adb-0a13-4fac-b80d-535b87a25c8c", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "23787adb-0a13-4fac-b80d-535b87a25c8c", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "4532d854-c219-4470-999a-2d2d6b822e99", "SUP_DISC_TICK_FK": "7bb22803-e957-411e-b8e2-9bc9ee153aa3", "SUP_DISC_AUTHOR_FK": "55463b48-66dd-444c-b53c-db25da634b99", "SUP_DISC_REPLYTO_ID_FK": "3133ba79-86ee-4663-8bf3-7c8499cf8d91", "SUP_DISC_ONLYSHOWTO_FK": "998e3347-3a5d-4730-9991-1e86b75375b1", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "4532d854-c219-4470-999a-2d2d6b822e99", "SUP_DISC_TICK_FK": "7bb22803-e957-411e-b8e2-9bc9ee153aa3", "SUP_DISC_AUTHOR_FK": "55463b48-66dd-444c-b53c-db25da634b99", "SUP_DISC_REPLYTO_ID_FK": "3133ba79-86ee-4663-8bf3-7c8499cf8d91", "SUP_DISC_ONLYSHOWTO_FK": "998e3347-3a5d-4730-9991-1e86b75375b1", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>55463b48-66dd-444c-b53c-db25da634b99</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-09-19T14:50:50.3159939-04:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>4532d854-c219-4470-999a-2d2d6b822e99</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>998e3347-3a5d-4730-9991-1e86b75375b1</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>3133ba79-86ee-4663-8bf3-7c8499cf8d91</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>7bb22803-e957-411e-b8e2-9bc9ee153aa3</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>55463b48-66dd-444c-b53c-db25da634b99</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-09-19T14:50:50.3159939-04:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>4532d854-c219-4470-999a-2d2d6b822e99</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>998e3347-3a5d-4730-9991-1e86b75375b1</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>3133ba79-86ee-4663-8bf3-7c8499cf8d91</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>7bb22803-e957-411e-b8e2-9bc9ee153aa3</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>23787adb-0a13-4fac-b80d-535b87a25c8c</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>23787adb-0a13-4fac-b80d-535b87a25c8c</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>2d2be07d-4c53-4c34-b3cf-9b32314fba8c</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>c34effbf-9171-4a3c-beed-e73b3f6fe459</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>03bad7fa-4402-40c4-b69d-bdb71a3b097e</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>0eb72763-5d25-47ec-9c2e-f64c59c14ae4</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>07d8bd5c-3209-4553-8e52-eab80e47c585</SUP_TICK_PROJECT_ID_FK> </SupportTicket>
application/x-www-form-urlencoded
Sample:
Sample not available.
Response Information
Resource Description
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Response Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "fac23d40-65a6-46fb-8f19-2fc8f3bece07", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "d56248da-39b3-46f9-a614-46f1e30878fd", "SUP_TCK_RAISED_BY_FK": "993e6402-3bb4-441a-80a2-e153df93d907", "SUP_TCK_DUPLICATE_ID_FK": "38130f37-d93c-4a62-9ded-bf8e6827a0c2", "SUP_TCK_ALLOCATED_TO": "a5ca1124-ac6c-4bee-b6eb-5d35de1cdd95", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_TCK_CLOSED": "2024-09-19T14:50:50.3159939-04:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "3dc23de3-341d-4e0e-b13e-62c9fbeba230", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "3dc23de3-341d-4e0e-b13e-62c9fbeba230", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "604aaab0-1060-462d-aa8a-f7871e04a2b5", "SUP_DISC_TICK_FK": "10e09d29-f69c-4882-b301-fa475bcf94e5", "SUP_DISC_AUTHOR_FK": "2480f75c-5d79-4b85-abe9-cc844c6abb1d", "SUP_DISC_REPLYTO_ID_FK": "2a008e36-4cc0-4075-863d-79312f2a5aa4", "SUP_DISC_ONLYSHOWTO_FK": "47493c03-4496-4c47-a00a-5d38a1188eff", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "604aaab0-1060-462d-aa8a-f7871e04a2b5", "SUP_DISC_TICK_FK": "10e09d29-f69c-4882-b301-fa475bcf94e5", "SUP_DISC_AUTHOR_FK": "2480f75c-5d79-4b85-abe9-cc844c6abb1d", "SUP_DISC_REPLYTO_ID_FK": "2a008e36-4cc0-4075-863d-79312f2a5aa4", "SUP_DISC_ONLYSHOWTO_FK": "47493c03-4496-4c47-a00a-5d38a1188eff", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-09-19T14:50:50.3159939-04:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>2480f75c-5d79-4b85-abe9-cc844c6abb1d</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-09-19T14:50:50.3159939-04:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>604aaab0-1060-462d-aa8a-f7871e04a2b5</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>47493c03-4496-4c47-a00a-5d38a1188eff</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>2a008e36-4cc0-4075-863d-79312f2a5aa4</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>10e09d29-f69c-4882-b301-fa475bcf94e5</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>2480f75c-5d79-4b85-abe9-cc844c6abb1d</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-09-19T14:50:50.3159939-04:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>604aaab0-1060-462d-aa8a-f7871e04a2b5</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>47493c03-4496-4c47-a00a-5d38a1188eff</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>2a008e36-4cc0-4075-863d-79312f2a5aa4</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>10e09d29-f69c-4882-b301-fa475bcf94e5</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>3dc23de3-341d-4e0e-b13e-62c9fbeba230</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>3dc23de3-341d-4e0e-b13e-62c9fbeba230</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>a5ca1124-ac6c-4bee-b6eb-5d35de1cdd95</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>38130f37-d93c-4a62-9ded-bf8e6827a0c2</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>fac23d40-65a6-46fb-8f19-2fc8f3bece07</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>993e6402-3bb4-441a-80a2-e153df93d907</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-09-19T14:50:50.3159939-04:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>d56248da-39b3-46f9-a614-46f1e30878fd</SUP_TICK_PROJECT_ID_FK> </SupportTicket>