POST classroomAPI/Support/submitTicket

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Request Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "9d459b48-cf9b-4403-a3ba-da886d7fd32a",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "28c84a50-48f2-4d8a-a6c1-dd06e4b888b2",
  "SUP_TCK_RAISED_BY_FK": "fc2f03c4-4835-4e13-97b8-bf01324b52cd",
  "SUP_TCK_DUPLICATE_ID_FK": "255c5874-d8bd-477f-aa7b-0e1bede7cc4d",
  "SUP_TCK_ALLOCATED_TO": "3fe2f833-18a6-41fc-80b1-f01ba0a230f8",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-12-25T18:20:25.6518297-05:00",
  "SUP_TCK_CLOSED": "2025-12-25T18:20:25.6518297-05:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "963df49d-3e69-4513-a65f-8a3175e00118",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "963df49d-3e69-4513-a65f-8a3175e00118",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-12-25T18:20:25.6518297-05:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "fa65b1fb-f883-482b-b4a0-fdda6af98f95",
      "SUP_DISC_TICK_FK": "1818aa32-f38a-42cb-bfb8-57ef1d12d105",
      "SUP_DISC_AUTHOR_FK": "09ba8e7b-afd7-4d03-8445-b95543faf24e",
      "SUP_DISC_REPLYTO_ID_FK": "e143c558-e93f-4bb7-9438-263b0015781d",
      "SUP_DISC_ONLYSHOWTO_FK": "6c19c34d-2cb9-4cda-83dc-3fb9c284fcd8",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-25T18:20:25.6518297-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "fa65b1fb-f883-482b-b4a0-fdda6af98f95",
      "SUP_DISC_TICK_FK": "1818aa32-f38a-42cb-bfb8-57ef1d12d105",
      "SUP_DISC_AUTHOR_FK": "09ba8e7b-afd7-4d03-8445-b95543faf24e",
      "SUP_DISC_REPLYTO_ID_FK": "e143c558-e93f-4bb7-9438-263b0015781d",
      "SUP_DISC_ONLYSHOWTO_FK": "6c19c34d-2cb9-4cda-83dc-3fb9c284fcd8",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-25T18:20:25.6518297-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>09ba8e7b-afd7-4d03-8445-b95543faf24e</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-25T18:20:25.6518297-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>fa65b1fb-f883-482b-b4a0-fdda6af98f95</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>6c19c34d-2cb9-4cda-83dc-3fb9c284fcd8</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>e143c558-e93f-4bb7-9438-263b0015781d</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>1818aa32-f38a-42cb-bfb8-57ef1d12d105</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>09ba8e7b-afd7-4d03-8445-b95543faf24e</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-25T18:20:25.6518297-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>fa65b1fb-f883-482b-b4a0-fdda6af98f95</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>6c19c34d-2cb9-4cda-83dc-3fb9c284fcd8</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>e143c558-e93f-4bb7-9438-263b0015781d</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>1818aa32-f38a-42cb-bfb8-57ef1d12d105</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>963df49d-3e69-4513-a65f-8a3175e00118</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>963df49d-3e69-4513-a65f-8a3175e00118</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>3fe2f833-18a6-41fc-80b1-f01ba0a230f8</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>255c5874-d8bd-477f-aa7b-0e1bede7cc4d</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>9d459b48-cf9b-4403-a3ba-da886d7fd32a</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>fc2f03c4-4835-4e13-97b8-bf01324b52cd</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>28c84a50-48f2-4d8a-a6c1-dd06e4b888b2</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "277f5357-6d91-41c3-942b-99e8900ad4f5",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "cbb8d55d-865b-42a0-9fa2-7c55b80b07d9",
  "SUP_TCK_RAISED_BY_FK": "9cc0116d-6ed1-437c-bb94-4ca36e431e2f",
  "SUP_TCK_DUPLICATE_ID_FK": "86249f45-b3f5-4da6-b863-64b39aa9f56d",
  "SUP_TCK_ALLOCATED_TO": "8c606736-2143-4269-9016-cd5b037dbacb",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-12-25T18:20:25.6518297-05:00",
  "SUP_TCK_CLOSED": "2025-12-25T18:20:25.6518297-05:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "dcf0ef88-2362-4e5a-93b6-60a97b7faa4c",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "dcf0ef88-2362-4e5a-93b6-60a97b7faa4c",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-12-25T18:20:25.6518297-05:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "3c030944-800d-4526-b2d5-53f31d3cd671",
      "SUP_DISC_TICK_FK": "bdf83821-b598-48b4-9cd1-7062155af109",
      "SUP_DISC_AUTHOR_FK": "f60125a7-eaaf-4baa-a6c3-76f23d7ddf69",
      "SUP_DISC_REPLYTO_ID_FK": "78d85bb9-f32f-4579-ba57-3662ae1e1f11",
      "SUP_DISC_ONLYSHOWTO_FK": "9672b0a1-8bc4-4139-b549-955a156ca35c",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-25T18:20:25.6518297-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "3c030944-800d-4526-b2d5-53f31d3cd671",
      "SUP_DISC_TICK_FK": "bdf83821-b598-48b4-9cd1-7062155af109",
      "SUP_DISC_AUTHOR_FK": "f60125a7-eaaf-4baa-a6c3-76f23d7ddf69",
      "SUP_DISC_REPLYTO_ID_FK": "78d85bb9-f32f-4579-ba57-3662ae1e1f11",
      "SUP_DISC_ONLYSHOWTO_FK": "9672b0a1-8bc4-4139-b549-955a156ca35c",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-12-25T18:20:25.6518297-05:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>f60125a7-eaaf-4baa-a6c3-76f23d7ddf69</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-25T18:20:25.6518297-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>3c030944-800d-4526-b2d5-53f31d3cd671</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>9672b0a1-8bc4-4139-b549-955a156ca35c</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>78d85bb9-f32f-4579-ba57-3662ae1e1f11</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>bdf83821-b598-48b4-9cd1-7062155af109</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>f60125a7-eaaf-4baa-a6c3-76f23d7ddf69</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-12-25T18:20:25.6518297-05:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>3c030944-800d-4526-b2d5-53f31d3cd671</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>9672b0a1-8bc4-4139-b549-955a156ca35c</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>78d85bb9-f32f-4579-ba57-3662ae1e1f11</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>bdf83821-b598-48b4-9cd1-7062155af109</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>dcf0ef88-2362-4e5a-93b6-60a97b7faa4c</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>dcf0ef88-2362-4e5a-93b6-60a97b7faa4c</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>8c606736-2143-4269-9016-cd5b037dbacb</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>86249f45-b3f5-4da6-b863-64b39aa9f56d</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>277f5357-6d91-41c3-942b-99e8900ad4f5</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>9cc0116d-6ed1-437c-bb94-4ca36e431e2f</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-12-25T18:20:25.6518297-05:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>cbb8d55d-865b-42a0-9fa2-7c55b80b07d9</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>