POST classroomAPI/Support/submitTicket

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Request Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "a1649864-bc06-40c1-bc9a-9343fc7f96a1",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "6f7ccabc-bd16-4c88-bd2d-87d80100854c",
  "SUP_TCK_RAISED_BY_FK": "94e5f691-eb77-4ad4-ae67-30192d3e312d",
  "SUP_TCK_DUPLICATE_ID_FK": "65d3e8a1-f6ec-44ec-a263-4c766505de02",
  "SUP_TCK_ALLOCATED_TO": "0633d026-4e8d-4189-afc3-cc0872529994",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-04-03T19:18:06.6411919-04:00",
  "SUP_TCK_CLOSED": "2025-04-03T19:18:06.6411919-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "e8813a87-ed65-4768-9d16-6f5760e708d8",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "e8813a87-ed65-4768-9d16-6f5760e708d8",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-04-03T19:18:06.6461924-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "ba3e00af-34ab-4505-bcc2-d1bf1377c4c9",
      "SUP_DISC_TICK_FK": "c67c3018-5ca1-41f6-971d-c4d6cad918a6",
      "SUP_DISC_AUTHOR_FK": "fa9dbf3b-cb4d-4646-b714-b2468890cf4b",
      "SUP_DISC_REPLYTO_ID_FK": "50a4c9e2-c101-4427-8f1c-7f841f9ffce3",
      "SUP_DISC_ONLYSHOWTO_FK": "02510d75-7283-4806-af3a-7a200e4620a9",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-04-03T19:18:06.6481688-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "ba3e00af-34ab-4505-bcc2-d1bf1377c4c9",
      "SUP_DISC_TICK_FK": "c67c3018-5ca1-41f6-971d-c4d6cad918a6",
      "SUP_DISC_AUTHOR_FK": "fa9dbf3b-cb4d-4646-b714-b2468890cf4b",
      "SUP_DISC_REPLYTO_ID_FK": "50a4c9e2-c101-4427-8f1c-7f841f9ffce3",
      "SUP_DISC_ONLYSHOWTO_FK": "02510d75-7283-4806-af3a-7a200e4620a9",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-04-03T19:18:06.6481688-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>fa9dbf3b-cb4d-4646-b714-b2468890cf4b</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-04-03T19:18:06.6481688-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>ba3e00af-34ab-4505-bcc2-d1bf1377c4c9</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>02510d75-7283-4806-af3a-7a200e4620a9</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>50a4c9e2-c101-4427-8f1c-7f841f9ffce3</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>c67c3018-5ca1-41f6-971d-c4d6cad918a6</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>fa9dbf3b-cb4d-4646-b714-b2468890cf4b</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-04-03T19:18:06.6481688-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>ba3e00af-34ab-4505-bcc2-d1bf1377c4c9</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>02510d75-7283-4806-af3a-7a200e4620a9</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>50a4c9e2-c101-4427-8f1c-7f841f9ffce3</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>c67c3018-5ca1-41f6-971d-c4d6cad918a6</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>e8813a87-ed65-4768-9d16-6f5760e708d8</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>e8813a87-ed65-4768-9d16-6f5760e708d8</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>0633d026-4e8d-4189-afc3-cc0872529994</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-04-03T19:18:06.6411919-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-04-03T19:18:06.6411919-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>65d3e8a1-f6ec-44ec-a263-4c766505de02</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>a1649864-bc06-40c1-bc9a-9343fc7f96a1</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>94e5f691-eb77-4ad4-ae67-30192d3e312d</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-04-03T19:18:06.6461924-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>6f7ccabc-bd16-4c88-bd2d-87d80100854c</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "4f35d440-c7da-49f0-ae2f-435392b0ed80",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "4e7f7141-c69b-4e16-a290-dd52fa638913",
  "SUP_TCK_RAISED_BY_FK": "8d82141b-94ab-4cea-aab2-a055b0a288fc",
  "SUP_TCK_DUPLICATE_ID_FK": "5d8b87a3-4ee2-420a-91c7-c646fdda1f8a",
  "SUP_TCK_ALLOCATED_TO": "7af42505-4534-4182-9ae2-8ece6861f3e9",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2025-04-03T19:18:06.7002547-04:00",
  "SUP_TCK_CLOSED": "2025-04-03T19:18:06.7002547-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "947d2efd-a7a3-4693-86c9-0f8f7145a0fa",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "947d2efd-a7a3-4693-86c9-0f8f7145a0fa",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2025-04-03T19:18:06.7002547-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "e1d5d923-ccfe-48d8-9c26-465c60f0336f",
      "SUP_DISC_TICK_FK": "6e085c00-9724-48f8-88e5-6c2ea6c72e57",
      "SUP_DISC_AUTHOR_FK": "9b8ba0f1-64b4-4556-8f75-b3d5663c6ded",
      "SUP_DISC_REPLYTO_ID_FK": "a5f1bb9d-f9bd-4474-8a46-ceb22d3057b3",
      "SUP_DISC_ONLYSHOWTO_FK": "b9715f5e-524d-4c39-8cbb-68f92dbdef39",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-04-03T19:18:06.7002547-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "e1d5d923-ccfe-48d8-9c26-465c60f0336f",
      "SUP_DISC_TICK_FK": "6e085c00-9724-48f8-88e5-6c2ea6c72e57",
      "SUP_DISC_AUTHOR_FK": "9b8ba0f1-64b4-4556-8f75-b3d5663c6ded",
      "SUP_DISC_REPLYTO_ID_FK": "a5f1bb9d-f9bd-4474-8a46-ceb22d3057b3",
      "SUP_DISC_ONLYSHOWTO_FK": "b9715f5e-524d-4c39-8cbb-68f92dbdef39",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2025-04-03T19:18:06.7002547-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>9b8ba0f1-64b4-4556-8f75-b3d5663c6ded</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-04-03T19:18:06.7002547-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>e1d5d923-ccfe-48d8-9c26-465c60f0336f</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b9715f5e-524d-4c39-8cbb-68f92dbdef39</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>a5f1bb9d-f9bd-4474-8a46-ceb22d3057b3</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>6e085c00-9724-48f8-88e5-6c2ea6c72e57</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>9b8ba0f1-64b4-4556-8f75-b3d5663c6ded</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2025-04-03T19:18:06.7002547-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>e1d5d923-ccfe-48d8-9c26-465c60f0336f</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b9715f5e-524d-4c39-8cbb-68f92dbdef39</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>a5f1bb9d-f9bd-4474-8a46-ceb22d3057b3</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>6e085c00-9724-48f8-88e5-6c2ea6c72e57</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>947d2efd-a7a3-4693-86c9-0f8f7145a0fa</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>947d2efd-a7a3-4693-86c9-0f8f7145a0fa</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>7af42505-4534-4182-9ae2-8ece6861f3e9</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2025-04-03T19:18:06.7002547-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2025-04-03T19:18:06.7002547-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>5d8b87a3-4ee2-420a-91c7-c646fdda1f8a</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>4f35d440-c7da-49f0-ae2f-435392b0ed80</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>8d82141b-94ab-4cea-aab2-a055b0a288fc</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2025-04-03T19:18:06.7002547-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>4e7f7141-c69b-4e16-a290-dd52fa638913</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>