POST classroomAPI/Support/submitTicket

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Request Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "4e557eaf-6da4-495e-a77f-af19e0029a4e",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "a35485d0-91b5-485c-a968-9d075fe7b13e",
  "SUP_TCK_RAISED_BY_FK": "fd4ed519-7d89-4ddf-8de3-89d8e2542fa3",
  "SUP_TCK_DUPLICATE_ID_FK": "c343f35d-c36f-4914-841f-9ebe39d97746",
  "SUP_TCK_ALLOCATED_TO": "f5a01ac9-b17f-48d5-8399-de915dd9866b",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2026-03-30T18:13:01.1695595-04:00",
  "SUP_TCK_CLOSED": "2026-03-30T18:13:01.1695595-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "bfc5f0d2-43a3-4864-943d-445c3c72b3ad",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "bfc5f0d2-43a3-4864-943d-445c3c72b3ad",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2026-03-30T18:13:01.1695595-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "b4d0beb8-904a-4901-8f15-1f204b5d2260",
      "SUP_DISC_TICK_FK": "448484a8-17f7-422e-a467-b57092baa42d",
      "SUP_DISC_AUTHOR_FK": "e631a47b-814b-4240-9af6-7bae1ac218e3",
      "SUP_DISC_REPLYTO_ID_FK": "03c7a835-4a18-484f-8ec5-a800bc4befd0",
      "SUP_DISC_ONLYSHOWTO_FK": "2ee52000-57d3-4aa7-acbc-3457799bbd3c",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2026-03-30T18:13:01.1695595-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "b4d0beb8-904a-4901-8f15-1f204b5d2260",
      "SUP_DISC_TICK_FK": "448484a8-17f7-422e-a467-b57092baa42d",
      "SUP_DISC_AUTHOR_FK": "e631a47b-814b-4240-9af6-7bae1ac218e3",
      "SUP_DISC_REPLYTO_ID_FK": "03c7a835-4a18-484f-8ec5-a800bc4befd0",
      "SUP_DISC_ONLYSHOWTO_FK": "2ee52000-57d3-4aa7-acbc-3457799bbd3c",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2026-03-30T18:13:01.1695595-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>e631a47b-814b-4240-9af6-7bae1ac218e3</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2026-03-30T18:13:01.1695595-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>b4d0beb8-904a-4901-8f15-1f204b5d2260</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>2ee52000-57d3-4aa7-acbc-3457799bbd3c</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>03c7a835-4a18-484f-8ec5-a800bc4befd0</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>448484a8-17f7-422e-a467-b57092baa42d</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>e631a47b-814b-4240-9af6-7bae1ac218e3</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2026-03-30T18:13:01.1695595-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>b4d0beb8-904a-4901-8f15-1f204b5d2260</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>2ee52000-57d3-4aa7-acbc-3457799bbd3c</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>03c7a835-4a18-484f-8ec5-a800bc4befd0</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>448484a8-17f7-422e-a467-b57092baa42d</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>bfc5f0d2-43a3-4864-943d-445c3c72b3ad</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>bfc5f0d2-43a3-4864-943d-445c3c72b3ad</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>f5a01ac9-b17f-48d5-8399-de915dd9866b</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2026-03-30T18:13:01.1695595-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2026-03-30T18:13:01.1695595-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>c343f35d-c36f-4914-841f-9ebe39d97746</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>4e557eaf-6da4-495e-a77f-af19e0029a4e</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>fd4ed519-7d89-4ddf-8de3-89d8e2542fa3</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2026-03-30T18:13:01.1695595-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>a35485d0-91b5-485c-a968-9d075fe7b13e</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

SupportTicket

Name	Type	Additional information
SUP_TCK_ID_PK	globally unique identifier	None.
SUP_TCK_ISSUE	string	None.
SUP_TICK_PROJECT_ID_FK	globally unique identifier	None.
SUP_TCK_RAISED_BY_FK	globally unique identifier	None.
SUP_TCK_DUPLICATE_ID_FK	globally unique identifier	None.
SUP_TCK_ALLOCATED_TO	globally unique identifier	None.
SUP_TCK_STATE	integer	None.
SUP_TCK_PRIORTY	integer	None.
SUP_TCK_IMPACT	integer	None.
SUP_TCK_SEVERITY	integer	None.
SUP_TCK_TYPE	integer	None.
SUP_TCK_HOURS_WORKED	decimal number	None.
SUP_TCK_HOURS_ESTIMATED	decimal number	None.
SUP_TCK_REPRO_STEPS	string	None.
SUP_TCK_SYSTEM_INFO	string	None.
SUP_TCK_ACCEPTANCE_CRITERIA	string	None.
SUP_TCK_CREATED	date	None.
SUP_TCK_CLOSED	date	None.
MetaData	SupportMetaData	None.
SUP_TCK_UPDATED	date	None.
SUP_TCK_ATTACHMENT_URL	string	None.
Comments	Collection of SupportComments	None.

Response Formats

application/json, text/json

Sample:

{
  "SUP_TCK_ID_PK": "6df808fe-2a8d-4867-afc9-82aab2924f4c",
  "SUP_TCK_ISSUE": "sample string 2",
  "SUP_TICK_PROJECT_ID_FK": "21fb3646-f09b-4e30-820c-8a873ae2f384",
  "SUP_TCK_RAISED_BY_FK": "0836357f-999c-4ae4-98c6-33662304c239",
  "SUP_TCK_DUPLICATE_ID_FK": "bf2fa5be-e57d-4749-9969-9838e1314043",
  "SUP_TCK_ALLOCATED_TO": "8d3bc17b-c98d-4bbe-a602-cdbd5bfb9ac1",
  "SUP_TCK_STATE": 1,
  "SUP_TCK_PRIORTY": 1,
  "SUP_TCK_IMPACT": 1,
  "SUP_TCK_SEVERITY": 1,
  "SUP_TCK_TYPE": 1,
  "SUP_TCK_HOURS_WORKED": 1.0,
  "SUP_TCK_HOURS_ESTIMATED": 1.0,
  "SUP_TCK_REPRO_STEPS": "sample string 4",
  "SUP_TCK_SYSTEM_INFO": "sample string 5",
  "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6",
  "SUP_TCK_CREATED": "2026-03-30T18:13:01.2164186-04:00",
  "SUP_TCK_CLOSED": "2026-03-30T18:13:01.2164186-04:00",
  "MetaData": {
    "Severitys": [
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      },
      {
        "SUP_SEVERITY_ID_PK": 1,
        "SUP_SEVERITY_NAME": "sample string 2",
        "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1
      }
    ],
    "States": [
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      },
      {
        "SUP_STATE_ID_PK": 1,
        "SUP_STATE_NAME": "sample string 2",
        "SUP_STATE_COMPLETED": true
      }
    ],
    "Types": [
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_TYPE_ID_PK": 1,
        "SUP_TYPE_NAME": "sample string 2",
        "SUP_TYPE_DESCRIPTION": "sample string 3"
      }
    ],
    "Impacts": [
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_IMP_ID": 1,
        "SUP_IMP_NAME": "sample string 2",
        "SUP_IMP_DESCRIPTION": "sample string 3"
      }
    ],
    "Priorities": [
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      },
      {
        "SUP_PRI_ID": 1,
        "SUP_PRI_NAME": "sample string 2",
        "SUP_PRI_DESCRIPTION": "sample string 3"
      }
    ],
    "AllocatedToUser": {
      "UserID": "3034998a-6f3b-4cae-8d58-31a25f1a2ae1",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    },
    "RaisedByUser": {
      "UserID": "3034998a-6f3b-4cae-8d58-31a25f1a2ae1",
      "FirstName": "sample string 2",
      "LastName": "sample string 3",
      "JobTitle": "sample string 4",
      "Email": "sample string 5",
      "CompanyID": 6
    }
  },
  "SUP_TCK_UPDATED": "2026-03-30T18:13:01.2164186-04:00",
  "SUP_TCK_ATTACHMENT_URL": "sample string 7",
  "Comments": [
    {
      "SUP_DISC_ID_PK": "5d7633bc-2638-4668-a61f-beeec7b72153",
      "SUP_DISC_TICK_FK": "9966820c-4d73-41d9-afdb-3c0d6a9c67c8",
      "SUP_DISC_AUTHOR_FK": "25c88013-9a11-4b61-8905-b5dc910e55cb",
      "SUP_DISC_REPLYTO_ID_FK": "bbded553-a7fb-4d72-8420-d6d738bd1c53",
      "SUP_DISC_ONLYSHOWTO_FK": "b6188c8b-706a-49a3-822a-296c516ec80d",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2026-03-30T18:13:01.2164186-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    },
    {
      "SUP_DISC_ID_PK": "5d7633bc-2638-4668-a61f-beeec7b72153",
      "SUP_DISC_TICK_FK": "9966820c-4d73-41d9-afdb-3c0d6a9c67c8",
      "SUP_DISC_AUTHOR_FK": "25c88013-9a11-4b61-8905-b5dc910e55cb",
      "SUP_DISC_REPLYTO_ID_FK": "bbded553-a7fb-4d72-8420-d6d738bd1c53",
      "SUP_DISC_ONLYSHOWTO_FK": "b6188c8b-706a-49a3-822a-296c516ec80d",
      "SUP_DISC_HIDE_FROM_CLIENT": true,
      "SUP_DISC_COMMENT": "sample string 4",
      "SUP_DISC_DATED": "2026-03-30T18:13:01.2164186-04:00",
      "SUP_DISC_AUTHOR_NAME": "sample string 5",
      "SUP_DISC_ATTACHMENT_URL": "sample string 6"
    }
  ]
}

application/xml, text/xml

Sample:

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL">
  <Comments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>25c88013-9a11-4b61-8905-b5dc910e55cb</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2026-03-30T18:13:01.2164186-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>5d7633bc-2638-4668-a61f-beeec7b72153</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b6188c8b-706a-49a3-822a-296c516ec80d</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>bbded553-a7fb-4d72-8420-d6d738bd1c53</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>9966820c-4d73-41d9-afdb-3c0d6a9c67c8</SUP_DISC_TICK_FK>
    </SupportComments>
    <SupportComments>
      <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL>
      <SUP_DISC_AUTHOR_FK>25c88013-9a11-4b61-8905-b5dc910e55cb</SUP_DISC_AUTHOR_FK>
      <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME>
      <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT>
      <SUP_DISC_DATED>2026-03-30T18:13:01.2164186-04:00</SUP_DISC_DATED>
      <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT>
      <SUP_DISC_ID_PK>5d7633bc-2638-4668-a61f-beeec7b72153</SUP_DISC_ID_PK>
      <SUP_DISC_ONLYSHOWTO_FK>b6188c8b-706a-49a3-822a-296c516ec80d</SUP_DISC_ONLYSHOWTO_FK>
      <SUP_DISC_REPLYTO_ID_FK>bbded553-a7fb-4d72-8420-d6d738bd1c53</SUP_DISC_REPLYTO_ID_FK>
      <SUP_DISC_TICK_FK>9966820c-4d73-41d9-afdb-3c0d6a9c67c8</SUP_DISC_TICK_FK>
    </SupportComments>
  </Comments>
  <MetaData>
    <AllocatedToUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>3034998a-6f3b-4cae-8d58-31a25f1a2ae1</UserID>
    </AllocatedToUser>
    <Impacts>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
      <SupportImpact>
        <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION>
        <SUP_IMP_ID>1</SUP_IMP_ID>
        <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME>
      </SupportImpact>
    </Impacts>
    <Priorities>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
      <SupportPriority>
        <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION>
        <SUP_PRI_ID>1</SUP_PRI_ID>
        <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME>
      </SupportPriority>
    </Priorities>
    <RaisedByUser>
      <CompanyID>6</CompanyID>
      <Email>sample string 5</Email>
      <FirstName>sample string 2</FirstName>
      <JobTitle>sample string 4</JobTitle>
      <LastName>sample string 3</LastName>
      <UserID>3034998a-6f3b-4cae-8d58-31a25f1a2ae1</UserID>
    </RaisedByUser>
    <Severitys>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
      <SupportSeverity>
        <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK>
        <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME>
        <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>
      </SupportSeverity>
    </Severitys>
    <States>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
      <SupportState>
        <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED>
        <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK>
        <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME>
      </SupportState>
    </States>
    <Types>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
      <SupportTypes>
        <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION>
        <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK>
        <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME>
      </SupportTypes>
    </Types>
  </MetaData>
  <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA>
  <SUP_TCK_ALLOCATED_TO>8d3bc17b-c98d-4bbe-a602-cdbd5bfb9ac1</SUP_TCK_ALLOCATED_TO>
  <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL>
  <SUP_TCK_CLOSED>2026-03-30T18:13:01.2164186-04:00</SUP_TCK_CLOSED>
  <SUP_TCK_CREATED>2026-03-30T18:13:01.2164186-04:00</SUP_TCK_CREATED>
  <SUP_TCK_DUPLICATE_ID_FK>bf2fa5be-e57d-4749-9969-9838e1314043</SUP_TCK_DUPLICATE_ID_FK>
  <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED>
  <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED>
  <SUP_TCK_ID_PK>6df808fe-2a8d-4867-afc9-82aab2924f4c</SUP_TCK_ID_PK>
  <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT>
  <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE>
  <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY>
  <SUP_TCK_RAISED_BY_FK>0836357f-999c-4ae4-98c6-33662304c239</SUP_TCK_RAISED_BY_FK>
  <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS>
  <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY>
  <SUP_TCK_STATE>1</SUP_TCK_STATE>
  <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO>
  <SUP_TCK_TYPE>1</SUP_TCK_TYPE>
  <SUP_TCK_UPDATED>2026-03-30T18:13:01.2164186-04:00</SUP_TCK_UPDATED>
  <SUP_TICK_PROJECT_ID_FK>21fb3646-f09b-4e30-820c-8a873ae2f384</SUP_TICK_PROJECT_ID_FK>
</SupportTicket>